FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page!
Below you'll find answers to the most common questions about shopping with Baggy Clothes.
If you can’t find what you’re looking for, feel free to contact us we’re always happy to help.

1. What products do you sell?

We offer a carefully curated selection of streetwear and casual apparel including hoodies, oversized t-shirts, wide-leg pants, jackets, and more designed to fit all body types and styles.
Our collections include men’s and women’s clothing for a comfortable and stylish look.

2. How do I place an order?

Placing an order is easy!
Just follow these steps:

  1. Browse our products and select the items you’d like to purchase.

  2. Choose your size, color, or variation (if applicable).

  3. Add the items to your cart.

  4. Review your cart and click “Proceed to Checkout.”

  5. Enter your shipping and payment details to complete the purchase.

Once your order is confirmed, you’ll receive an email confirmation with your order details and estimated delivery date.

3. Do you offer international shipping?

Currently, we ship only within the United States.
We do not offer international delivery at this time.

4. How can I track my order?

When your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number.
You can use this number to track your package on the carrier’s website.

If you created an account on our website, you can also check your order status anytime in the “My Orders” section.

5. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • MasterCard

  • American Express (Amex)

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

All payments are processed safely through Shopify Payments with full SSL encryption and PCI DSS compliance.

6. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible after placing it.
We process orders quickly, so once an order has been shipped, it can no longer be modified or canceled.

You can reach us at contact@baggy-clothes.us or by phone at +32 486 685 786, and we’ll do our best to assist you.

7. How do I return or exchange an item?

We want you to be 100% satisfied with your purchase.
If you’re not, you can return or exchange an item within 14 days of receiving your order.

Here’s how:

  1. Review our Return & Refund Policy.

  2. Contact us at contact@baggy-clothes.us to start your return.

  3. Ensure the item is unused, unwashed, and in its original packaging with all tags attached.

  4. Once we receive and inspect the returned item, we’ll process your refund or exchange.

Please note:

  • Shipping fees are non-refundable.

  • If the return is due to our error (defective or wrong item), we cover the return shipping cost.

8. How do I find the right size?

Each product page includes a detailed size guide, usually located near the size selection dropdown.
We recommend measuring yourself and comparing your measurements with our chart for the best fit.

If you need personalized help choosing a size, email us at contact@baggy-clothes.us — our team will be happy to guide you.

9. What if I have an issue with my product?

We take great pride in the quality of our products.
If you receive a defective or incorrect item, please contact us immediately at contact@baggy-clothes.us.
Include your order number and a photo or short video showing the issue.
Our support team will respond quickly to resolve the problem.

10. How do I contact customer support?

Our customer service team is here to help!
You can reach us by:

📧 Email: contact@baggy-clothes.us
📞 Phone: +32 486 685 786
🕒 Hours: Monday – Friday, 8 a.m. – 6 p.m. (CET)